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Apr 07, 2009, 09:36 AM // 09:36
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#1 |
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Academy Page
Join Date: Sep 2006
Location: NY
Profession: R/Mo
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Password issue
My son's account may have been hacked. His password stopped working a while ago. He is registered at the NCSoft website and when we try to do a password reset it sends us his password but it still isn't working. WE also tried to enter his cd key but that doesn't work. We need help. HE has several lvl 20s and we hope he doesn't loose any of his characters ..
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Apr 07, 2009, 01:28 PM // 13:28
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#2 |
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Alcoholic
 
Join Date: Mar 2007
Location: Australia
Profession: W/
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Sorry can't do anything here but Contact Support asap and supply them with the keys to prove the account is yours.
Good luck. |
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Apr 26, 2009, 05:34 AM // 05:34
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#3 |
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Pre-Searing Cadet
Join Date: Apr 2009
Profession: E/
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I've had trouble with resetting the password before. It doesn't work immediately after you change it. Give it some time after you reset pw and then try again.
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Apr 26, 2009, 06:17 AM // 06:17
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#4 |
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Desert Nomad
Join Date: Jul 2008
Profession: A/W
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Try the CD keys which you got in the box/online store.
Then contact NCSoft Support(call, email) Tell them the CD keys so its proven you own the account. That will prove you own the account. It should work. |
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Apr 26, 2009, 11:17 AM // 11:17
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#5 | ||||
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rattus rattus
Join Date: Jan 2006
Location: London, UK GMT±0 ±1hr DST
Guild: [GURU]GW [wiki]GW2
Profession: R/
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This is close, but not quite right:
Quote:
Quote:
Quote:
Quote:
__________________
Si non confectus, non reficiat
Last edited by Snograt; Apr 26, 2009 at 11:19 AM // 11:19.. |
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